In August 2022, Caitlin Brooks left behind a career in criminal law to buy All That Jas, a small boutique in Elon, to devote more time to her family and her hometown community.
The business was born in 2003 as Jump and Shout and sold dance and cheer apparel, which has transformed to now sell customizable Elon University merchandise and accessories.
Brooks bought All That Jas because she decided to move back to the community where she was raised. She had no retail background, so she had to learn how to own a small business in a small town.
One of the main obstacles she encountered was the summer when business slowed down because Elon University students left campus.
“We don’t re-open our inventory during the summer,” Brooks said. “We’re kind of slim usually and then we stock back up in August.”
Brooks and her staff instead use this time to work on the shop’s website and pay attention to what needs to be restocked.
One way Brooks tries to separate her company from competition is by fostering a personal connection with her customers and employees. Small businesses such as All That Jas rely on community engagement and customer service.
“I’d love nothing more than to have the ability to be able to make the donations, but we would love for you to buy your shirts from us,” Brooks said. “We have to have community support to be able to do that.”
Still, Brooks said she and her staff value feedback from customers, and they continue to improve the store by making sure employees confer with customers to ensure their satisfaction.
Although customers often turn to the quick and easy process of an Amazon purchase, they don’t realize the strain this places on small businesses.
And that financial strain is another obstacle Brooks must constantly avoid. With costs such as rent and utilities staying the same regardless of sales fluctuations, Brooks has to be strategic with her financial planning. Brooks said she gives her staff time off over the summer when business is slow, restocks minimally, and lessens the shop’s operational hours.
But when business is booming, Brooks’ challenge is balancing her business with her personal life. Being a mother of two young children, she cherishes the flexibility of operating her own business. Such balance allows her to be present with her children while dedicating the necessary time needed to manage All that Jas.
“One of the reasons I took this job and shifted from practicing criminal law is I wanted to be able to pick my kids up from school a couple of days a week,” she said.
Brooks does sometimes have to work long hours, and late nights are common, but her ability to have her schedule allows her to be a mom.
“The rough days are really hard because it all falls on you, but just keep going and know that tomorrow is going to be a better day, and it will,” she said. “It just comes in waves.”